Terms & Conditions

Please review these conditions carefully before making a purchase, as they outline important information about how transactions are handled. The terms may be updated at any time by publishing revised versions on the website, and the version available at the moment an order is placed will apply to that specific transaction.

By accessing and using this website, you agree to be bound by these conditions. In this context, “you” refers to the individual using the site, while “we,” “our,” or “us” refer to the entity responsible for operating the platform. These definitions apply consistently across all related documents, including policies and notices. The terms are intended to govern the process through which services and products are offered, requested, and provided, in accordance with applicable legal standards. Any variations in wording, such as singular or plural forms, should be interpreted as having equivalent meaning.

When you place an order through the website, it is considered an offer to purchase a product rather than a completed agreement. A binding contract is only formed once confirmation has been sent indicating that the order has been dispatched. You confirm that you meet the legal age requirement necessary to enter into a contract when placing an order. If you are below the required age, you must have obtained permission from the individual responsible for payment. The agreement is strictly between you and the operator of the website, and no third party has the right to enforce any of its provisions.

The ordering process is designed to guide you through each step, allowing you to review and correct any details before final submission. After submitting an order, you will receive a confirmation email acknowledging receipt. This acknowledgement does not constitute acceptance. Acceptance occurs only when a dispatch confirmation is issued. If there are concerns regarding the accuracy of the delivery or payment information provided, restrictions may be applied, including limiting delivery to the billing address associated with the payment method.

By using the website, you agree to take responsibility for any claims, costs, or damages that arise from misuse or violation of these conditions. Liability is limited to the amount paid for the relevant order, and no responsibility is accepted for indirect or consequential losses such as loss of profits, business opportunities, goodwill, data, or anticipated savings. These limitations are considered reasonable given the nature of the service and the ability of both parties to manage potential risks. However, nothing in these terms excludes liability where such exclusion is not permitted by law, including cases involving fraud or other legally protected obligations.

Responsibility is not accepted for losses that are not directly caused by a breach of these terms or applicable law. This includes situations where harm results from improper use of a product, lack of reasonable care, or circumstances that could have been avoided. Compensation is also not provided for losses that were not foreseeable, were caused by external delays beyond reasonable control, or relate to business use of products intended for personal purposes.

There may be occasions where obligations cannot be fulfilled due to events outside reasonable control. Such events may include industrial actions, civil disturbances, natural disasters, transportation disruptions, communication failures, government actions, or widespread health emergencies. During such periods, performance of contractual obligations may be delayed or suspended. Reasonable efforts will be made to resume normal operations as soon as possible or to find alternative solutions.

All materials presented on the website, including written content, images, designs, graphics, and other elements, are protected by intellectual property laws. Unauthorized copying, distribution, modification, or commercial use is strictly prohibited without prior written permission. Any misuse of protected content may result in legal action and liability for damages. Users who believe their intellectual property rights have been infringed may contact the provided email address, hello@ohpolly.com, with relevant details for review.

The website operator reserves the right to modify or discontinue products and services at any time without prior notice. These terms are governed by applicable law, and nothing within them affects any rights granted to consumers under relevant legislation.